קריירה ב-PassportCard Labs

PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us?

We are looking for an experienced Enterprise Architect to join us at a pivotal time. Our technology organization is in the midst of a significant transformation journey, including large-scale modernization of core insurance platforms, migration toward cloud-native and event-driven architectures, expansion of AI-powered business and engineering capabilities, adoption of agentic software development practices (AI-DLC), and the creation of a next-generation digital platform for insurance, payments and customer services.

What you'll do:

• Define and evolve our enterprise architecture and technology strategy.
• Lead modernization of core platforms — policy administration, claims, underwriting, pricing, and customer/CRM systems.
• Drive cloud-native, event-driven, and microservices architecture at scale.
• Lead real, hands-on adoption of AI-DLC and agentic software delivery.
• Design RAG architectures, knowledge graphs, MCP-based systems, and multi-agent architectures.
• Establish AI governance, security, and evaluation frameworks for AI-generated code and analysis
• Own vendor/platform selection, build-vs-buy decisions, and technical debt strategy
• Partner with executives, product, and engineering leaders to turn strategy into architecture

Requirements:

• 15+ years in software engineering, 7+ years in senior architecture roles (Principal/Enterprise/Solution Architect)
• Deep cloud experience — AWS required, Azure a strong plus
• Microservices, Domain-Driven Design, event-driven architecture, enterprise integration
• Hands-on (not just theoretical) experience with LLMs, agentic systems, RAG, knowledge graphs, or MCP-based architectures
• Comfortable influencing through expertise, not hierarchy — you'll work directly with executives
• Strong plus: experience in insurance, banking, financial services, fintech, or payments — especially with policy administration, claims, or underwriting systems
• This is a chance to build the architectural foundation for PassportCard's next decade of growth — and to define how AI changes enterprise software engineering, not just talk about it.

Advantages

Experience in insurance, banking, financial services, fintech, or payments — especially with policy administration, claims, or underwriting systems.

PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us?

We are looking for an experienced Technical Support Specialist for internal user support.
The role includes fast, effective handling of technical issues alongside maintaining a high standard of service. We're looking for a candidate with strong technical ability combined with advanced customer service skills, ready to join a dynamic and innovative work environment.

What you'll do:

• Providing front-line support to internal users: diagnosing and quickly resolving hardware, software, and network issues.
• Diagnosing and troubleshooting technical problems: identifying root causes, resolving technical issues, and giving users clear, concise explanations.
• Managing tickets and documenting issues: logging and documenting service tickets in a ticketing system to support tracking and process improvement.
• Collaborating with technical teams: escalating complex issues to additional technical teams in an organized way, while keeping the user continuously updated.

Requirements:

• Proven experience in a technical support role and knowledge of Active Directory – required.
• In-depth knowledge of operating systems (Windows, macOS) and Exchange Online.
• Experience working with ticketing/service management systems (such as ServiceNow, Jira) – an advantage.
• Strong communication skills for conveying technical information clearly and accessibly.
• Strong problem-solving skills and the ability to perform under pressure.
• Openness to learning new technologies.

Advantages:

• Knowledge and understanding of networking and information security.
• Experience working with virtualization systems (such as VMware, Hyper-V).
• High-level English.

PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us?

We are looking for an experienced AI Product Manager to own AI products end to end, from discovery with the business, through vendor and platform selection, to production launch and measured business impact. This is not a roadmap-only role. You will be in the tools, prototyping with LLM platforms, writing and testing prompts, reviewing agent conversations, querying data and building working demos yourself before handing anything to engineering.

What you'll do:

• Own the full lifecycle of one or more AI products: problem framing, PRD, launch, iteration and scale-up.
• Work directly with business units (service, sales, claims, underwriting) to turn operational pain points into measurable AI use cases.
• Build hands-on: prototype agents and internal tools on approved platforms, test them yourself, and iterate on prompts, flows and guardrails.
• Analyse agent performance data and drive quality improvements.
• Define and track product KPIs tied to business outcomes.
• Partner with GRC, legal, privacy, security and data teams to move solutions through our AI SDLC and governance gates, including EU AI Act obligations.
• Manage AI vendors and technology partners across evaluations, POCs, commercial and delivery milestones.
• Support our AI Center of Enablement: help business builders scope, build and safely deploy their own solutions, and know when to escalate to professional development.
• Manage backlog, sprint planning and releases in a fast-moving, multi-country environment.
• Track the market and bring back what's actually usable: new models, agent frameworks and platforms.

Requirements:

• 3+ years in product management, with at least 1 year on AI/ML or GenAI products.
• Hands-on builder. You have personally built and shipped something with LLMs, whether an agent, an automation, an internal app or a data pipeline. Please tell us what, and show us if you can.
• Working fluency with GenAI concepts: LLMs, RAG, agents and tool use, prompt and context engineering, evaluation and guardrails. You know what breaks in production and why.
• Comfortable with data: SQL or equivalent, building your own analyses, defining metrics and reading dashboards without waiting for BI.
• Experience working with enterprise vendors and cross-functional stakeholders, including security, legal and compliance.
• Strong written English, with clear PRDs and crisp executive communication.
• Bachelor's degree in computer science, engineering, data, business or a related field.

Advantages:

• Insurance, fintech or other regulated-industry experience.
• Conversational AI, contact-center or voice-agent products.
• Experience with AI governance frameworks or the EU AI Act.
• Fluent in Hebrew and English (written and spoken) + experience working on multilingual products.

PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us?

We are looking for a Data Analyst with approximately 2 years of experience to join our team and help turn data into meaningful business insights.
In this role, you will analyze data from multiple sources, build reports and dashboards, identify trends and opportunities, and support data-driven decision-making across the organization. You will work closely with different business and data teams, helping translate business questions into clear and actionable analyses.

What you'll do:

• Gather, analyze, and interpret data from multiple internal and external sources.
• Create and maintain BI reports and dashboards for business stakeholders.
• Identify trends, patterns, and anomalies in data and translate them into actionable insights.
• Perform ad-hoc analyses to support business and operational decisions.
• Use SQL to extract, combine, and analyze data from different sources.
• Collaborate with cross-functional teams to understand business needs and develop data-driven solutions.
• Support improvements to reporting processes, data quality, and analytical capabilities.
• Present findings and recommendations to managers and business
• stakeholders to help guide day-to-day decisions.

Requirements:

• Bachelor’s degree in Statistics, Mathematics, Economics, Industrial Engineering, Computer Science, or a related quantitative field.
• 2+ years of experience in data analytics, BI, or a similar analytical role.
• Strong SQL skills and experience working with large datasets.
• Experience with data visualization and reporting tools such as Power BI, Tableau, or similar.
• Experience with Python, Data Bricks, AI tools for agentic development (such as Claude, Cursor, or similar) for data analysis is an advantage.
• Strong analytical and problem-solving skills, with the ability to communicate findings clearly to technical and non-technical stakeholders.
• Detail-oriented, curious, and proactive, with a big-picture mindset that connects data to the business behind it.
• Collaborative mindset and strong interpersonal skills.

Advantages

• Experience with Python, Databricks, or AI tools for agentic development (such as Claude, Cursor, or similar) for data analysis.